Our Return Policy

At iSmart Communications, we strive to ensure you are satisfied with your purchase. If for any reason you are not happy with your order, you may return it under the following conditions.

Return Eligibility

To qualify for a return:

• The item must be returned within 30 days of purchase.
• The product must be unused, undamaged, and in its original packaging.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

Certain items cannot be returned, including:

• Digital products and downloadable software.
• Items marked as “Final Sale.”
• Products that have been used, damaged, or altered after purchase.

Return Process

1. Request a Return – Contact our support team via email at [Your Support Email] with your order number.
2. Receive Return Authorization – We will provide you with return instructions and a return shipping address.
3. Ship the Item – Securely package the product and send it to the provided address.
4. Receive Refund or Replacement – Once we receive and inspect the returned item, we will process your refund or replacement.

Return Shipping Costs

• If the return is due to an error on our part (e.g., wrong item sent, defective product), we will cover the return shipping cost.
• If the return is due to a change of mind, the customer is responsible for return shipping fees.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will replace or refund the item at no additional cost.

Contact Us

📧 Email: info@ismartcommunications.co.uk
📞 Phone: 01612389009