At iSmart Communications, customer satisfaction is our top priority. If you are not happy with your purchase, we offer refunds under the following conditions.
Refund Eligibility
You can request a refund if:
You return the product within 30 days of purchase.
The item is unused, undamaged, and in original packaging.
The refund request is made before the product has been shipped (for order cancellations).
Refund Process
Submit a Refund Request – Email us at [Your Support Email] with your order number and reason for the refund.
Return the Item (if required) – If applicable, follow our return instructions to send back the product.
Refund Processing – Once we receive and inspect the returned item, we will process your refund.
Refund Timelines
Refunds will be issued to the original payment method.
It may take 7-10 business days for the refund to reflect in your account.
Non-Refundable Situations
Refunds will not be issued for digital/downloadable products.
If the item is returned damaged, used, or not in its original condition, a refund may be denied or subject to a partial refund.
Shipping fees are non-refundable, except in cases where we shipped the wrong or defective item.
Order Cancellations
If you wish to cancel an order, please contact us before the item is shipped for a full refund.
Once the order has been dispatched, standard return procedures will apply.
