Information We Collect: At iSmart Communications, we collect various types of information to facilitate the repair process and enhance our services. When you book an appointment or utilize our repair services, we may gather personal information such as your name, contact details, device specifications, and billing information. Additionally, we collect device-specific details including model, serial number, and technical specifications to accurately diagnose and repair your device. We also gather usage information, such as your IP address, browser type, and pages visited, to improve our website and services.
How We Use Your Information: We utilize the information collected to provide efficient and effective repair services. This includes scheduling appointments, diagnosing device issues, and conducting repairs promptly. Furthermore, we may use your contact information to communicate important updates regarding your appointment, repair status, and other service-related matters. Additionally, aggregated data may be analyzed to identify trends and enhance the overall customer experience. With your consent, we may also utilize your contact information to send promotional offers, newsletters, and other marketing communications.
Information Sharing: To deliver our repair services effectively, we may share your personal information with third-party service providers such as technicians and logistics partners. Additionally, we may disclose your information when required by law or to protect the rights, property, or safety of iSmart Communications or others.
Data Security: We prioritize the security of your personal information and implement industry-standard measures to safeguard it against unauthorized access, disclosure, alteration, or destruction. However, it’s important to note that while we take stringent security measures, no method of transmission over the internet or electronic storage can be guaranteed to be 100% secure.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights: As a valued customer, you have the right to access, update, or delete your personal information held by iSmart Communications. You may also request a copy of the information we hold about you and opt-out of receiving marketing communications at any time.
Children’s Privacy: Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children under this age. If you become aware that a child has provided us with personal information, please contact us immediately so that we can take appropriate action.
Changes to this Policy: We reserve the right to update and amend this Privacy Policy periodically. Any changes made will be communicated by posting the revised policy on our website.
Contact Us: If you have any questions or concerns about our Privacy Policy or our privacy practices, please don’t hesitate to contact us at 01612389009 Your privacy and satisfaction are of utmost importance to us at iSmart Communications.
